Privacy Policy
Last Updated: December 14, 2025
Effective Date: December 14, 2025
Introduction
AppointMe ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using AppointMe, you agree to the collection and use of information in accordance with this policy.
1. Contact Information
Email: privacy@appointme.konenas.com
Support: Available through the in-app support section
Response Time: We aim to respond within 5 business days
2. Information We Collect
Information You Provide
All Users:
- Name and phone number
- Profile picture (optional)
- Appointment history and booking details
Shop Owners:
- Shop name, description, and location
- Business hours
- Service offerings and pricing
- Shop-related images
Automatically Collected Information
- Device information (type, OS, unique identifiers)
- App usage data and analytics
- Log data (IP address, access times, features used)
3. How We Use Your Information
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Account creation and management | Contract performance | Name, phone, profile picture |
| Booking and appointments | Contract performance | User details, appointment history |
| Personalized experience | Legitimate interest | Profile info, usage data |
| App improvement and analytics | Legitimate interest | Usage data, device info |
| Legal compliance and fraud prevention | Legal obligation | All data as needed |
| Customer support | Legitimate interest | Contact info, support inquiries |
4. Data Retention
- Active accounts: Retained while your account is active
- Closed accounts: Deleted within 30 days of closure request
- Appointment history: Retained for 2 years after last appointment
- Legal requirements: Some data retained longer for compliance (e.g., financial records for 7 years)
5. How We Share Your Information
Third-Party Service Providers
We share data with trusted providers for:
- Cloud storage and hosting
- Analytics services
- Payment processing (if applicable)
These providers are contractually obligated to protect your data.
Public Information
Visible to other users:
- Your name and profile picture (if provided)
- Reviews and ratings you post
- Photos you upload
Legal Disclosures
We disclose information when required by law to:
- Comply with valid legal requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms of Service
We do not sell, trade, or rent your personal information.
6. Your Rights
What You Can Do
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information via app settings
- Erasure: Request deletion of your account and data
- Portability: Receive your data in machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we process your data
How to Exercise Your Rights
Contact us at privacy@appointme.konenas.com
7. Data Security
We implement industry-standard security measures:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure cloud infrastructure
Important: No system is completely secure. We cannot guarantee absolute security against all threats.
Data Breach Notification: If a breach occurs that may affect your rights, we will notify you within 72 hours as required by law.
8. Cookies and Tracking
We use the following technologies:
- Essential cookies: Required for app functionality (cannot be disabled)
- Analytics cookies: Help us understand usage (Google Analytics, Firebase)
- Performance cookies: Monitor app performance
Your Choices: Manage tracking preferences through your device settings.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your information.
10. Children's Privacy
AppointMe is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.
If you believe we have inadvertently collected data from a child under 13, contact us immediately at privacy@appointme.konenas.com.
11. Regional Privacy Rights
European Union (GDPR)
EU residents have additional rights under GDPR, including those listed in Section 6. To exercise these rights or file a complaint, contact your local data protection authority.
California (CCPA/CPRA)
California residents have the right to:
- Know what personal information is collected
- Know if personal information is sold or shared (we do not sell data)
- Request deletion
- Non-discrimination for exercising rights
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Continued use of AppointMe after changes constitutes acceptance of the revised policy.
13. Questions?
For questions, concerns, or requests:
Email: privacy@appointme.konenas.com
In-App: Use the support section